Overview

The Cooling Period is a newly introduced configuration in the Manage Exam Configuration module. It defines the waiting time before the Main Attempt, Reschedule, and Retake exam buttons become visible to students, even after the required trigger condition has been met.

By setting a cooling period, you can control the minimum duration a student must wait after passing the designated trigger before accessing the next attempt, ensuring a structured and systematic exam process.

Core Functionalities

Configure Cooling Period for Main Attempt, Reschedule, and Retake

You can set a cooling period separately for:

• Main Attempt – First attempt for the exam.

• Reschedule – Re-attempt due to scheduling conflicts.

• Retake – Additional attempt after the initial attempt.

• Days
• Hours
• Minutes

Control Button Visibility Based on Trigger Conditions

Once the cooling period is configured, the exam buttons (Main Attempt, Reschedule, and Retake) remain hidden even after the trigger condition is met. The button becomes visible only after the specified cooling period has elapsed.

Applicability to Payment Triggers in Reschedule and Retake

If the payment trigger is configured for Reschedule or Retake, the cooling period applies to the Payment Button and not the Take Exam button.

Note:

• Cooling period delays apply only after the trigger has been met.
• The same logic applies to all three types of exam attempts—Main, Reschedule, and Retake.

How to Configure It?

1. Access Manage Exam Configuration

1. Go to Manage Exam Configuration in the Meritto CRM.

2. Choose an existing exam configuration or create a new one.

2. Locate and Set Cooling Period

1. Find the Cooling Period settings in the configuration.

2. Configure the cooling period for:

• Main Attempt

• Reschedule

• Retake
  

3. Define Cooling Period Duration

1. Set the cooling period in:

• Days

• Hours

• Minutes

4. Save the Configuration

1. Click Next to proceed.

2. Click Save to finalize the exam configuration.
   
   

How Will It Work?

Once the cooling period is configured:

• Main Attempt:
  Button remains hidden for the defined duration after the trigger condition (e.g., payment approval).

• Reschedule and Retake:
  Same process applies, with the configured waiting time ensuring controlled button visibility.

• Trigger for Main Attempt: Payment Approved
  
• Cooling Period: 4 hours
  

• Student completes payment at 12:00 PM.
• The Main Attempt button becomes visible at 4:00 PM after the 4-hour cooling period.

Important Note: If payment triggers are configured for Reschedule and Retake, the cooling period applies to the Payment Button and not the Take Exam button.