Overview

Meritto has introduced a significant enhancement to how activity logs are recorded and displayed for Lead, Application, and Opportunity Profile field updates. With this update, activity tracking is now structured, more readable, and actionable, making it easier for users to interpret changes efficiently.

What’s New?

Instead of plain text logs, the system now provides a structured activity format, offering better visibility into field updates.

Key Enhancements:

• Field updates are structured, showing old and new values.

• Masked fields remain secure, ensuring sensitive data is hidden when needed.

• API responses include activity detail IDs, allowing clients to process updates in a tokenized format.

How Does It Work?

Old vs. New Activity Format

Old Version (Unstructured Data)

Previously, when a user updated a profile, the system logged a generic activity like:

📌 Rohan has updated State from NA to Uttar Pradesh, City from NA to Lucknow from Profile page

Issues with the Old Format:

• Difficult to identify multiple field updates quickly.

• Plain text format lacked structured details.

• Masked fields were exposed, even when data masking was enabled.

New Version (Structured & Detailed Data)

Now, updates are logged in a structured format:

📌 Rohan updated Lead Profile field [View Activity]

🔍 What happens when you click "View Activity"?
Users can now easily see:
✔ Which field was updated (Field Name)
✔ Previous value (Old Value)
✔ New value (New Value)

📌 Example of Improved Activity Log:

Field Name	Old Value	New Value
State	NA	Uttar Pradesh
City	NA	Lucknow

This organized format eliminates confusion and improves readability.

Note: We have updated the same for all the activities where Field updates are captured.

How Does This Improve Security?

• Masked fields now remain hidden even during updates, ensuring compliance with data security policies.

• If field masking is enabled, users will not see sensitive field updates, maintaining privacy.

• API responses now display only the "View Activity" link, preventing sensitive data from being exposed in plain text.

Users can fetch the complete activity details using the Activity Detail ID via API.

Benefits of the Enhanced Activity Format

• Better Tracking & Insights
• Users can quickly identify changes without scanning through long, unstructured logs.
  
• Easier comparison of old vs. new values. 

• More Efficient API Responses
  
• Clients can fetch field update details using tokenized activity data.
  
• Reduces data exposure, improving API response security. 

• Improved Security & Compliance
  
• Sensitive data remains masked where necessary.
  
• Prevents unauthorized access to critical information.

• Seamless User Experience
  
• Activity logs are cleaner, more structured, and easier to interpret.
  
• Users can track changes faster with the "View Activity" link.

Frequently Asked Questions (FAQs)

1. What if I need to process masked fields?

Masked fields will remain hidden for security reasons. If required, you can fetch additional details based on permissions and access controls.

2. Where can I see these changes in the system?

The enhanced activity format is visible in:

• The Activity Logs inside Lead Manager.

• The "View Activity" link (after the masking release).

• API responses when fetching activity details.

Conclusion

With this update, activity tracking in Meritto is now:

• More readable

• More structured

• More secure

• More useful for data processing

This enhancement ensures that all users can efficiently track field updates, maintain security, and process activities seamlessly.

For further assistance, contact your Account Manager or reach out to ticket@meritto.com.