Available on all plans and packages. Requires access to Settings.
OTP delivery requires at least one active SMS or WhatsApp channel on your account.
| Channel | What is needed |
|---|---|
| SMS | SMS settings configured under Communication > SMS |
| WhatsApp configured and active on your account with sufficient credit balance |
If neither channel is configured, the OTP button will not appear to the student or applicant regardless of the settings enabled below.
Use this to enable OTP verification when an admissions team member verifies a lead's mobile number from the CRM lead record.
Where to find it: Lead Manager > Settings > Lead Verification Settings
Turn on the Enable OTP verification toggle to reveal the configuration options below.
| Setting | What it does |
|---|---|
| SMS | Enables SMS as the OTP delivery channel for lead verification. |
| Enables WhatsApp as the OTP delivery channel for lead verification. | |
| No of digits in OTP | Set the OTP length — select between 4 and 8 digits. |
| Bypass OTP for international numbers | When ON, OTP verification is skipped for mobile numbers with international dialling codes. |
| Send OTP from NPFORM Sender ID | When ON, OTP SMS is sent using Meritto's NPFORM sender ID. |
Note: This screen also includes a Disable OTP Verification for the user toggle. This allows a counsellor to bypass OTP when manually updating a lead's mobile number — it is a counsellor-level action and is separate from the OTP configuration settings above.
Use this to enable OTP verification on the applicant's dashboard, form slugs, NIAA, MIO registrations and registration forms. They must verify before the number is marked confirmed.
Where to find it: Application Settings > Login/Verification Settings > Applicant and Registration Verification Settings
Turn on the Send OTP for Applicant Verification toggle to reveal the configuration options below.
| Setting | What it does |
|---|---|
| SMS | Enables SMS as the OTP delivery channel for applicant verification. |
| Enables WhatsApp as the OTP delivery channel for applicant verification. | |
| Number of Digits in OTP | Set the OTP length — select between 4 and 8 digits. |
| Bypass OTP for international numbers | When ON, OTP verification is skipped for mobile numbers with international dialling codes. |
| Send OTP from NPFORM Sender ID | When ON, OTP SMS is sent using Meritto's NPFORM sender ID. |
| Enable OTP Verification on Form Slug | When the main toggle is ON, this sub-setting is also enabled by default with all forms selected. Use the dropdown to restrict OTP to specific registration forms only. |
Note: This setting also governs OTP in the Change Password and Forgot Password flows for applicants. No separate configuration is required for those flows.
Use this to enable OTP verification on individual widgets (enquiry forms embedded on your website). Each widget is configured independently.
Where to find it: Widgets > Select a Widget > Configuration
Check the Enable OTP box to reveal the channel options below.
| Setting | What it does |
|---|---|
| SMS | Enables SMS as the OTP delivery channel for this widget. |
| Enables WhatsApp as the OTP delivery channel for this widget. | |
| Number of Digits in OTP | Set the OTP length — select between 4 and 8 digits. |
| Bypass OTP for international numbers | When ON, OTP verification is skipped for international mobile numbers on this widget. |
| Send OTP from NPFORM Sender ID | When ON, OTP SMS uses Meritto's NPFORM sender ID for this widget. |
Each widget must be configured individually. Enabling OTP on one widget does not affect other widgets on your account.
| Rule | Detail |
|---|---|
| Code length | Configurable — 4 to 8 digits as set per configuration area. |
| Credit exhaustion | If your SMS or WhatsApp credit balance is exhausted, OTP delivery stops. |
| Widget independence | Widget OTP configuration is fully independent. It does not read from or affect Lead Verification Settings or Applicant and Registration Verification Settings. |
The Verify button is not appearing on the applicant's profile.
Check that at least one channel (SMS or WhatsApp) is enabled under Applicant and Registration Verification Settings.
I want OTP on the registration form but not on My Profile.
This is not configurable separately — Applicant and Registration Verification Settings applies to both. Use the Form Slug sub-setting to control which forms have OTP, but note that if any channel is active, the Verify button will also appear on My Profile.
Can I set a different OTP length for leads vs. applicants vs. widgets?
Yes. Each configuration area has its own digit count setting and they are fully independent.
Does enabling OTP on a widget also enable it on the registration form?
No. Widget OTP is fully independent. It does not read from or affect Applicant and Registration Verification Settings.
If OTP is configured correctly but not working, contact Meritto Support with your Institute ID and the specific entry point where the issue is occurring (Lead Profile, My Profile, Registration Form, or Widget name).