Telephony
Telephony Troubleshooting and Debugging Checklist
Overview This article aims to provide an understanding of some of the common issues arising during operating the Telephony module and how to resolve them quickly. Cases Lead’s Inbound Call not getting assigned to Counsellor (Sticky Agent concept not ...
Telephony Debugging Checklist : Troubleshooting Common Issues in Telephony
Overview This article helps you resolve common issues related to telephony integration in Meritto CRM, such as missing call icons, notifications, or call recordings. Follow the checklists provided for each case to identify and fix configuration or ...
Telephony Integration: List of Errors & their Solutions
Objective: Document helps you to integrate a telephony system with Merito CRM and debug/solve telephony errors. Telephony Integration: List of Errors: Invalid Vendor Outbound Call Click to Call Request Showing "Agent Details Not Found" error Outbound ...