Telephony
Telephony - An Overview
Overview Telephony integration in Meritto CRM provides institutions with a seamless connection between their CRM and telephony service providers. While all calls are executed and routed by the telephony service provider, Meritto ensures that every ...
Telephony: Glossary
Overview This article provides definitions of key terms and concepts used in Meritto’s Telephony module. Key Terms and Definitions General Telephony Terms Lead – A student or prospect whose details are recorded in the Lead Manager. ...
Telephony Multi-Vendor
Overview The Multi-Vendor Telephony Integration feature in Meritto CRM enables institutions to configure and use multiple telephony telephony service providers for different call flows (Inbound, Outbound, and Campaign calls). This allows businesses ...
All About Telephony Activity Filters
Overview Telephony Activity Filters empower users of Meritto to manage leads efficiently by organizing, segmenting, and analyzing leads based on telephony interactions. Whether you're tracking call success, frequency, or source, these filters allow ...
Telephony Integration APIs - Overview
Overview Meritto CRM integrates with telephony service providers to facilitate seamless inbound, outbound, and campaign-based calling. While all calls are executed by the telephony service provider, Meritto ensures efficient call routing, real-time ...
Popular Articles
Lead Allocation in Meritto CRM
Overview Meritto CRM provides a comprehensive lead allocation system designed to distribute leads efficiently among counselors. The system supports both manual and automated allocation methods, offering flexibility to align with various business ...
WhatsApp MM Lite Enablement via Meta Platform (Meritto Guide)
Overview Meritto uses Meta’s official WhatsApp Business API (WABA) onboarding and upgrade flow to ensure secure, compliant, and scalable WhatsApp communication for all clients. What Is MM Lite? MM Lite (Messaging Metrics Lite) is Meta’s latest ...
Application Manager - An Overview
Overview Meritto’s Application Manager is a platform designed to track and manage applications initiated by leads within the system. It provides real-time insights, customizable filters, and seamless communication tools to streamline the entire ...
Lead Manager - An Overview
Overview Meritto’s Lead Management System (LMS) is designed to centralize and streamline the entire lead lifecycle for educational institutions. It helps you capture, track, and nurture all the incoming leads and inquiries raised through various ...
PE-TM Chain Binding on DLT
Overview As per TRAI SMS guidelines, Principal Entity - Telemarketer (PE-TM) Binding is now mandatory for DLT-based SMS in India. Failure to complete this process will result in SMS delivery failures starting December 11, 2024. This article explains ...