Creating and Managing FAQs

Creating and Managing FAQs

Overview

If you frequently receive similar queries from applicants, you can create Frequently Asked Questions (FAQs) to provide instant assistance. This ensures applicants get quick responses while reducing repetitive queries.

How to Create an FAQ?

There are two ways to create an FAQ:

From the FAQ Management Section

  1. Navigate to: Query Manager > Manage FAQs.

  2. Click on Add New FAQ in the top-right corner.

  3. Fill in the details:

    • Select College: Choose your college name.

    • Question: Enter the query that needs to be added as an FAQ.

    • Category: Select the relevant category (e.g., Form Correction, Eligibility Criteria).

    • Description: Provide a detailed answer for the FAQ.

    • Status:

      • Active – The FAQ will be visible on the applicant dashboard.

      • Inactive – The FAQ will not be visible.

  4. Click Save to publish the FAQ.

How to Manage FAQs?

  1. Navigate to: Query Manager > Manage FAQs.

  2. You will see a list of all existing FAQs.

  3. To modify an FAQ, click the Action Button next to the respective FAQ and choose Edit.

  4. Update the details as needed and save the changes.

Conclusion

Creating FAQs helps streamline communication with applicants by addressing common concerns proactively. Managing them regularly ensures that students receive up-to-date and relevant information.