Troubleshooting OTP Issues During Mobile Number Verification in the Application Process

Troubleshooting OTP Issues During Mobile Number Verification in the Application Process

Overview

If an applicant is not receiving the OTP for mobile verification during the application process, it is usually due to configuration or compliance issues. This article outlines the key areas to check to ensure OTP SMS delivery works smoothly.

Scenarios and Troubleshooting Steps

If you are not receiving the OTP to verify your contact number while trying to proceed with the application, it could be due to several reasons. Missing any of the following checks may prevent the OTP SMS from being delivered:

  1. SMS Partner Setup
     Make sure that an OTP SMS partner is properly configured for your institute in the Meritto system.

  2. SMS Credits:
     Your institute must have sufficient SMS credits available. Without credits, OTPs cannot be sent.



  1. OTP Template Configuration:

    • The OTP template in the Communication Templates section must be DLT approved.

    • The DLT template ID and its content should be correctly mapped in the Meritto system.

  2. PE-TM Chain Binding:
     This must be completed as per DLT regulations.
    Refer to this guide for help :      PE-TM Chain Binding on DLT – Meritto Support

  3. Suppression list should also be checked.

Conclusion

To ensure OTP delivery during application verification, review SMS partner setup, credit availability, DLT-approved templates, and PE-TM chain binding. Proper configuration prevents delivery failures and ensures a smooth applicant experience.