Configuring Query Manager Feedback

Configuring Query Manager Feedback

Overview

Meritto's Query Management System enables institutions to configure feedback scores and sentiments for better assessment and performance tracking. This structured approach helps derive actionable insights, ensuring a refined user experience and continuous improvement.

Understanding Sentiment and Classification

Sentiment analysis classifies feedback scores on a scale of 1 to 5. Institutions can customize terminology to align with their preferences. Example mappings include:
  1. 5: Excellent
  2. 4: Very Satisfied
  3. 3: Neutral
  4. 2: Below Average
  5. 1: Poor
This method helps in systematically evaluating feedback, identifying pain points, and enhancing experiences. Feedback is categorized into three primary classifications for structured analysis:
  1. Positive Feedback: Indicates satisfaction, approval, or delight with the experience, showcasing strengths like seamless processes and effective communication.
  2. Neutral Feedback: Reflects moderate experiences, highlighting areas where expectations were met but can be improved.
  3. Negative Feedback: Signals dissatisfaction or unmet expectations, highlighting critical pain points for immediate attention.
Mapping feedback scores to these categories enables data-driven decisions and strategies for continuous refinement.

Steps to Configure Feedback Score and Sentiment

  1. Log in to your Meritto portal. Click on the Settings icon located at the top right corner.
  2. Navigate to Query Manager.



  3. Select Feedback to view the Feedback Configuration section.
  4. The default sentiment and classification setup will be displayed. You can customize sentiment labels and classifications based on their institutional requirements.
  5. Adjust the sentiment terminology and associated classification as needed.



  6. Click on the Save button to apply and save your changes.
  7. Once saved, the new configuration will be active, ensuring future feedback is categorized as per the updated settings.

Conclusion

Configuring feedback scores and sentiments in Meritto ensures a systematic approach to analyzing applicant feedback. By categorizing responses and understanding sentiments, institutions can identify areas for improvement, enhance user experiences, and drive better engagement outcomes. Regularly revisiting these configurations will ensure they remain relevant and effective in providing actionable insights for continuous enhancement.



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