In-App Calling Best Practices and Important Checks

In-App Calling Best Practices and Important Checks

Overview

Meritto’s In-App Calling feature ensures that all call logs are properly recorded and synced to the system. However, to ensure smooth functionality and avoid any conflicts with other apps or device settings, certain best practices and checks should be followed.

This guide highlights key scenarios that impact In-App Call Logging and Caller ID and provides recommendations to optimize the feature across different devices.

Core Functionalities

Prerequisites

To use the In-App Calling feature effectively:

  • App Version: Ensure the Meritto mobile app version is 4.0.0 or above.

  • Permissions: Check if all necessary app permissions are enabled.

  • User-Level Permissions: Confirm that user-level permissions are enabled in the system.

  • No Third-Party Calling Apps: Avoid using apps like Truecaller, ACR, or similar calling apps as they conflict with Meritto’s call logging feature.

  • Battery Optimization: Disable battery optimization for the Meritto app to prevent the Android system from deactivating the calling feature.

Common Issues and Solutions

Problem: Call Logs Are Not Synced Properly

  • Check for Latest Version: Update to the latest Meritto app version.

  • Verify App Permissions: Ensure all necessary app permissions are granted.

  • Check Battery Optimization Settings: Disable battery optimization to prevent the app from going into a deactivated state.

  • Avoid Conflicting Apps: Uninstall or disable third-party call recording apps.

Device-Specific Optimizations and Settings

Different devices may require custom settings to ensure optimal performance of the In-App Calling feature. Below are the device-specific steps:

Xiaomi Devices

For Caller ID (Popup):

  1. Navigate to Permissions (or Security) > Auto-start > Enable Meritto App.

  2. Tap on Meritto > Advanced > Display over other apps > Enable.

  3. Go to Notifications > Manage Notifications > Meritto > Show Floating Notifications.

Alternative Solution:

  1. Open Phone Settings.

  2. Go to Permissions (or Security) > Meritto App.

  3. Allow all permissions.

  4. Open Additional Settings > Battery > Manage Apps Battery Usage.

  5. Select No Restrictions instead of the default Standard.

Samsung Devices

Samsung devices use Smart Manager to manage battery consumption, which may disable the Caller ID (popup).

  1. Navigate to Settings > Battery > Details.

  2. Find Meritto and turn off Optimization.

Vivo Devices

Vivo devices use iManager to manage apps.

  1. Go to iManager > App Manager > Auto Start Manager.

  2. Find Meritto and enable Auto Start.

  3. Go to iManager > Floating Window Management.

  4. Enable Floating Window for Meritto.

  5. Go to Settings > Battery > Disable Battery Optimization for Meritto.

Huawei Devices

  1. Open Phone Settings > Apps & Notifications > Apps.

  2. Find Meritto > Battery > Launch.

  3. Disable Manage Automatically.

Realme Devices

  1. Open Settings > Battery > Custom Power Saver.

  2. Find Meritto and allow Background Running.

Third-Party App Conflicts

Certain third-party apps may interfere with Meritto’s call logging functionality. Apps such as:

  • Clean Master

  • App Manager

  • Task Manager

  • Battery Optimizer

  • Privacy Guard

These apps may override the call logging feature. It is recommended to disable or uninstall such apps to ensure smooth call logging.

The following brands are recommended for optimal performance of the In-App Calling feature:

  • Samsung

  • Redmi / Xiaomi

  • Realme

  • Vivo

  • Oppo

  • OnePlus

  • Motorola

  • Nokia

  • Google Pixel

  • Nothing

Although Meritto works across most devices, performance may vary depending on specific device models and software versions.

Benefits of Best Practices

  • Consistent Call Logging: Ensures call logs are synced accurately without conflicts.

  • Improved Caller ID Accuracy: Provides reliable popup notifications for incoming and outgoing calls.

  • Enhanced Lead Management: Reduces missed leads and maintains a comprehensive record of communications.

Special Business Use Cases

  • Lead Nurturing Tracking: Ensures that every lead interaction is logged for better follow-up and lead nurturing.

  • Multi-Device Consistency: Guarantees that call logs are consistent across different devices.

  • Efficient Team Monitoring: Helps track call logs and performance across multiple users.

Conclusion

Following these best practices and important checks will ensure smooth functioning of Meritto’s In-App Calling feature. By addressing potential conflicts, optimizing device settings, and ensuring proper app permissions, you can maximize the effectiveness of call logging and lead management.


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