Transactional SMS and Alerts

Transactional SMS and Alerts

Overview

The Stop Transactional SMS feature enhances SMS configuration settings by introducing better control over communication management. Effective February 20, 2025, this update ensures seamless SMS handling by automatically pausing services when credit balances reach zero and providing proactive notifications for credit consumption. These changes help prevent unexpected service disruptions and maintain continuous message delivery, ensuring a more precise configuration of transactional messaging. 

Core Functionalities

  1. Stop Transactional SMS Configuration
    1. Automatic Pause on Zero Balance:
      All transactional and promotional messages, including OTPs, payment confirmations, and login credentials, are automatically paused when the SMS credit balance reaches zero, preventing unintended message delivery failures.
      1. Error Code: Connect with Organization - 4021 (Indicates zero or negative balance).
    2. Manual Pausing:
      You can manually stop transactional SMS through the "Stop Transactional SMS" option in the SMS control section for greater control over SMS allocation and usage.

  2. Proactive SMS Credit Balance Alerts

    1. Automatic Notifications:
      Get notified when SMS credits reach predefined thresholds, ensuring continuous monitoring and better management of SMS usage.
    2. Customizable Alert Thresholds:
      Configure notifications for various credit levels such as:
      1. A specific percentage of SMS credits is consumed (e.g., 50%, 70%, 90%, and 100%).
      2. Fixed Credit Limit Alerts: Set alerts when the balance falls below a defined amount (e.g., 5,000 credits).
    3. ✅ Note:  These alerts allow proactive credit management, preventing unexpected depletion and helping to  maintain uninterrupted SMS services.

  3. Easy Management of SMS Settings
    1. Pause or Resume SMS Anytime:
      Manually pause transactional SMS directly from the Communication & Account Setup page.
    2. Configure Alert Settings:
      Set and adjust SMS credit alert thresholds for proactive balance monitoring and seamless service continuity.

Benefits of the Functionalities

  1. Uninterrupted SMS Communication
    1. Prevents unexpected pauses in transactional and promotional SMS by allowing proactive credit management.
  2. Greater Control Over SMS Services
    1. Enables manual pausing of transactional SMS and real-time configuration of alerts for better communication oversight.
  3. Optimized Credit Usage
    1. Helps allocate SMS credits efficiently, ensuring critical messages like OTPs and payment confirmations are prioritized.
  4. Proactive Monitoring and Alerts
    1. Alerts notify when credits are low, preventing service disruptions and allowing timely recharges.
  5. Seamless Configuration and Management
    1. All settings can be easily managed from the Communication & Account Setup page for quick adjustments.

Special Business Use Cases

  1. Preventing OTP Failures:
    Automatically pausing SMS services when the balance reaches zero prevents OTP failures during critical transactions.
  2. Proactive Recharge Management:
    You can configure alerts to ensure timely recharges, preventing service disruptions during peak admission seasons.
  3. Managing Bulk Promotional Campaigns:
    Ensures sufficient credits are available for high-volume SMS campaigns by configuring credit consumption alerts.

Conclusion

The Transactional SMS and Alerts feature offers real-time control over SMS configurations, ensuring uninterrupted communication and proactive management of SMS credits. By enabling automatic pause functionality, configuring credit alerts, and providing seamless management through the Communication & Account Setup page,you can maintain efficient and reliable messaging services.

    • Related Articles

    • Air Alerts

      Overview The Air Alert feature in Meritto Mobile App provides a call pop-up experience to you whenever you receive an incoming call or make an outbound call. This feature works even if In-App Calling or Telephony Calling is not enabled for an entity. ...

    • All About SMS Communication Statistic Dashlet

      Overview The SMS Communication Statistic Dashlet provides a comprehensive overview of SMS performance by analyzing activity and engagement channels in a single snapshot. It enables you to monitor key SMS metrics such as delivery rates, click-through ...

    • Update || Change in Delivery Timings for SMS Service Explicit Messages

      Overview As per the latest regulatory directive from TRAI (Telecom Regulatory Authority of India), all Service Explicit (SE) messages must now be delivered strictly within the permissible time window of 10:00 AM to 9:00 PM Effective from 30th October ...

    • SMS Communication in Opportunity

      Overview SMS remains one of the most effective and immediate ways to communicate with opportunity. The Opportunity module in Meritto now allows you to send SMS messages directly—whether individually, in bulk, or through automated workflows. From ...

    • How to Use METS?

      Overview METS stands for Meritto Engagement and Transactional System is Meritto’s centralized credit management system that simplifies and streamlines the way institutes handle communication credits across all major channels: Email || SMS || WhatsApp ...