Communication
FAQs | WABA
Q: Where can I see a lead’s WhatsApp Business communication history? A: You can view the WhatsApp Business (WABA) chat history of a lead from their Lead Profile. Open the Lead Profile. Click the WhatsApp icon from the icons listed on the right-hand ...
Checklist For SMS Communication
Introduction Post the introduction of DLT, there has been a set of procedures that needs to follow before any SMS is scheduled for delivery. As a lot of parties (Client, DLT, Vendor, Operator etc.) are involved in facilitating and verification of ...
Frequently Asked Questions : SMS
Overview This article answers frequently asked questions (FAQs) related to SMS in Meritto, including sender IDs, content templates, consent templates, message categories, and troubleshooting SMS failures. Common Questions & Answers 1. What is a ...
Why are Emails Landing in the SPAM Folder?
Overview Email deliverability is crucial for educational institutes that rely on email communication for admissions, student updates, and event notifications. However, emails may sometimes land in spam folders instead of inboxes due to various ...
Why the templates I created are not visible?
Overview If you have created a template but cannot find it, there could be multiple reasons, such as incorrect settings, missing permissions, or template-specific configurations. This article outlines the common reasons why a template may not be ...
Popular Articles
Lead Allocation in Meritto CRM
Overview Meritto CRM provides a comprehensive lead allocation system designed to distribute leads efficiently among counselors. The system supports both manual and automated allocation methods, offering flexibility to align with various business ...
Automation - An Overview
Overview Automation in Meritto CRM is a rule-based workflow that executes predefined actions when specific criteria are met. It enables you to streamline counselor allocation, multi-channel communication, lead scoring, and trigger webhooks by ...
All About MIO AI
Introduction Mio AI is Meritto's high-performance Agentic AI platform, designed from the ground up to serve as a digital teammate for the education industry. It was created to address the core, persistent challenges that institutions face: ...
About University Channel Partner CRM
Overview Meritto’s University Channel Partner CRM is designed specifically for channel partners managing online degree enrollments. It enables them to efficiently scale their operations, manage leads, and build strong partnerships with universities ...
How to Create Communication Templates?
Overview Communication Template Creation in Meritto enables standardized messaging across multiple channels. Predefined Formats: Create templates for Email, SMS, WhatsApp, and more. Consistency in Messaging: Ensure uniform communication across all ...