All About Zendesk Customer Portal

All About Zendesk Customer Portal

Purpose 

The Customer portal aims to provide users with access to all their raised tickets and their current statuses. Users can also add comments, request updates, raise new tickets, and search for answers to their questions.

 

What is a Customer Portal?

Our Customer Portal is an online platform that provides our clients with self-service tools and features to access information, interact with us, and manage their accounts. It allows clients to view their account details, submit support tickets, and access resources such as FAQs or knowledge base. Our Customer portal enhances the customer experience by offering convenience, efficiency, and transparency in managing interactions with the business.

 

How to Sign-up?

When a user raises a ticket via email or the help desk, their account is automatically created. To sign in, the client can visit our Help Desk website. On the sign-in page, they will see options like "Forget Password" or "Get Password." They can choose one of these options to reset their password or receive a new password if they haven't set one yet.

How to Log in?

Once the user has their password set, they can sign in to their account and access the Help Desk features.

How to log in.gif

  • Click on the "Sign in" button at the homepage's top right corner.
  • Enter your login credentials and then click on "Sign in."

How to Raise a Ticket?

How to raise ticket.gif


To submit a ticket, please follow these steps:

  • Click on the "Submit a request" button located at the top right of the homepage.
  • Fill in the details such as
    • CC Email IDs
    • The Subject of the ticket
    • Description
    • Attach any necessary files.
  • Click on the "Submit" button.

After you submit your request, you can track its progress on the same portal.

Conclusion

The Customer Portal serves as a centralized space for clients to raise, track, and manage their support tickets with ease. With features like automated account creation, self-service login, and ticket submission, it ensures efficient communication and greater transparency—making your support experience smooth and hassle-free.

    • Related Articles

    • DLT Registration for SMS Services Mandatory

      Overview The Telecom Regulatory Authority of India (TRAI) has mandated that all organizations sending SMS communications must register on the Distributed Ledger Technology (DLT) platform. This initiative is aimed at: Reducing unsolicited commercial ...

    • Professional Services Framework

      Overview Every Meritto implementation is delivered in full against the scope agreed during your Onboarding or Renewal, and is followed by a 45-day Hypercare window — a dedicated period after go-live to support any adjustments, refinements, or changes ...

    • Billing & Invoicing FAQs

      What is the Professional Services framework? Implementation work delivered within your agreed Onboarding or Renewal scope, and any change requests raised during your 45-day Hypercare window, are fully covered — no caps, no charges. Requests raised ...

    • Enhancing Security and User Experience with Azure

      What is Single Sign On and why is it required? Meritto enables identity providers (IdPs) to verify user identities, ensuring a seamless and secure authentication process. The users can utilise their existing login credentials managed by IdPs such as ...

    • DLT Phase 2 Template Registration - Telecom Platform Wise

      Overview In Phase 1 of DLT (Distributed Ledger Technology) implementation, which went live on June 1, 2020, Entity Registration and Header Registration were mandatory. With Phase 2, entities must register their Content Templates on the respective DLT ...