Purpose 

The Customer portal aims to provide users with access to all their raised tickets and their current statuses. Users can also add comments, request updates, raise new tickets, and search for answers to their questions.

What is a Customer Portal?

Our Customer Portal is an online platform that provides our clients with self-service tools and features to access information, interact with us, and manage their accounts. It allows clients to view their account details, submit support tickets, and access resources such as FAQs or knowledge base. Our Customer portal enhances the customer experience by offering convenience, efficiency, and transparency in managing interactions with the business.

How to Sign-up?

When a user raises a ticket via email or the help desk, their account is automatically created. To sign in, the client can visit our Help Desk website. On the sign-in page, they will see options like "Forget Password" or "Get Password." They can choose one of these options to reset their password or receive a new password if they haven't set one yet.

How to Log in?

Once the user has their password set, they can sign in to their account and access the Help Desk features.

• Click on the "Sign in" button at the homepage's top right corner.
• Enter your login credentials and then click on "Sign in."

How to Raise a Ticket?

To submit a ticket, please follow these steps:

• Click on the "Submit a request" button located at the top right of the homepage.
• Fill in the details such as
  • CC Email IDs
  • The Subject of the ticket
  • Description
  • Attach any necessary files.
• Click on the "Submit" button.

After you submit your request, you can track its progress on the same portal.

Conclusion