How to Raise a Ticket Through Meritto Helpdesk?

How to Raise a Ticket Through Meritto Helpdesk?

Overview

This guide explains how to register on the Meritto Help Desk, set up your profile, and submit a support ticket. It helps ensure your requests are logged and tracked efficiently for timely support.

How to Register on the Helpdesk?



  1. Visit: https://help.meritto.com/portal/en/signin
  2. Click Sign In from the top-right corner.

Step 2: Register Your Account

  1. Enter your email address.
  2. You will receive an account activation link via email.
  3. Open your mailbox and accept the invitation.
  4. Create a strong password to activate your account.

Step 3: Complete Your Profile

After activation, log in and enter your profile details(Name, Time zone, etc.)
Your Help Desk profile is now ready.

How to Raise a Ticket?

Step 1:  Raise a Support Ticket

  1. Click the Add Ticket button.

  2. Select the required department : Meritto or MIO

For Meritto:
  1. Fill in the required details:


    1. Organization Name
    2. Subject
    3. Description of the issue
    4. Issue Type
  2. Add secondary contacts (CC) if needed.
  3. Attach files (screenshots, documents) if required.
  4. Click Submit to create the ticket.
For Mio
  1. Fill in the required details:
    1. Department
    2. Organization Name
    3. Subject
    4. Description of the issue
    5. Ticket Type
    6. Product Line you are raising a ticket for
  2. Attach files (screenshots, documents) if required.

  3. Click Submit to create the ticket.
Your support request will be successfully submitted and tracked through the Help Desk.

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