How to Send WhatsApp Chat in Mobile App?

How to Send WhatsApp Chat in Mobile App?

Overview

This article will help you understand how to send quick, one-on-one WhatsApp messages to leads, applicants, and opportunities directly from your mobile app. You'll learn how to use pre-configured templates and custom messages to create and send messages efficiently and instantly.

Plan & Permissions

Module
Permission Name
Description
Leads
Communication Manager > Whatsapp Click to Chat
This permission gives you the ability to send a WhatsApp Chat message to a single lead.
Applications
Communication Manager > Whatsapp Click to Chat
This permission gives you the ability to send a WhatsApp Chat message to a single applicant.
Applications
Communication Manager > Bulk WhatsApp Business
This permission gives you the ability to send WhatsApp Business messages to multiple applicants at once.
Opportunity
Communication Manager > Allow Single Communication Action
This permission gives you the ability to send a WhatsApp message to a single opportunity.

Multiple Ways to Send WhatsApp Chat

For Leads

  1. Lead Listing: In the Navigation Menu, click on Leads. On the Leads page, tap the three-dot icon (⋮) next to a lead and select Send WhatsApp.
  2. Lead Profile: In the Navigation Menu, click on Leads. On the Leads page, click on a lead to open the Lead Profile and tap the WhatsApp button.

For Applications

  1. Application Listing: In the Navigation Menu, click on More and select Applications. On the Applications page, tap the three-dot icon (⋮) next to an application and select Send WhatsApp.
  2. Applicant Profile: In the Navigation Menu, click on More and select Applications. On the Applications page, click on an application to open the Applicant Profile and tap the WhatsApp button.

For Opportunities

  1. Opportunity Listing: In the Navigation Menu, click on More and select Opportunity List. Select the Opportunity List where the opportunity is located. On the Opportunity page, tap the three-dot icon (⋮) next to an opportunity and select Send WhatsApp.
  2. Opportunity Profile: In the Navigation Menu, click on More and select Opportunity List. Select the Opportunity List where the opportunity is located. On the Opportunity page, click on an opportunity to open the Opportunity Profile and tap the WhatsApp button.

Step-by-Step Instructions

WhatsApp Chat

Step 1: In the Send To field, the recipient will be pre-selected.
  1. For Leads, the recipient will be the different phone numbers available.
  2. For Applications, you can select from the different phone numbers available in the application form.
  3. For Opportunities, the recipient will be the Registered Opportunity.
Step 2: Select a template from the list. These templates are created on the web under Manage Communication Templates. You can also send a custom message by typing in the Message Box and by choosing from the available tokens. The messages will be sent using WhatsApp Application in your mobile phone.

Step 3: Tap Send Now. The message will be sent immediately.


Points to Keep in Mind

  1. Templates are pre-configured messages that are created on the web under Manage Communication Templates. For WhatsApp Chat, templates are available for use immediately after creation.
  2. You have the flexibility to send a custom message by typing in the message box, or by choosing from available tokens.
  3. All messages sent via this feature are sent immediately upon tapping Send Now; there is no option to schedule or send a test message.

Conclusion

Successfully sending a direct WhatsApp message from your mobile app is a straightforward process. By understanding how to access the chat screen and the simplicity of the sending options, you can maintain quick and effective personal communication with your contacts.