How to Stop Scheduled Communication?
Overview
Stopping Scheduled Communication allows users to manage and cancel scheduled emails or SMS messages before they are sent.
Cancel Emails & SMS: Stop scheduled messages from being sent.
Flexible Management: Modify or remove scheduled communications as needed.
Prevent Unintended Messages: Ensure only relevant communication is delivered.
This feature helps maintain control over scheduled messaging and prevents unnecessary communication.
Step-by-Step Guide to Stop Scheduled Communication
1. Navigate to Communication Performance
Go to Marketing > Communication Performance in Meritto CRM.
You will see a list of triggered and scheduled communications.
2. Locate the Scheduled Communication
Identify the communication job you wish to stop.
Each job has a Job ID and an⚙️ Action button next to it.
3. Stop the Scheduled Communication
Click on the Action button (⚙️) next to the specific Job ID.
From the dropdown menu, select Close.
This will stop the scheduled communication from being triggered.
Points to Keep in Mind
Once a scheduled communication is stopped, it cannot be resumed.
Ensure that you stop the communication well in advance to prevent accidental triggering. For more information regarding scheduled communication How to schedule a communication?
Conclusion
Stopping scheduled communication in Meritto ensures that only relevant and timely messages are delivered. This feature helps prevent unintended emails or SMS, giving users greater flexibility and control over their communication strategy. By following these simple steps, you can efficiently manage scheduled messages, reduce errors, and maintain a more streamlined engagement process.
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